How does the indoor positioning system work?

The system is comprised of receivers that are installed in the ceiling of your location and advertising tags that are attached to the cart.

The tags advertise an identifier at a specified interval and those signals are detected by the receivers.

The receivers are equipped with advanced processors that use the advertising signal and computer vision to get the location of the cart.

Location data is transmitted to a central processor that stores the location data of each cart and performs analysis of the cart path.

Any necessary alerts are transmitted after analyzing the location of all carts.

Why wouldn't I just track shoppers using my existing cameras?

This can be done but the obstacle to true tracking with only computer vision is that you will need to store biometrics of shoppers for some period of time.

Many states in the US currently have laws regarding the storagfe of biometric data and many countries already have privacy protections that exceed the most stringent US protections.

How does your system differ from other solutions?

Our solution was designed to be a low cost solution whose sole goal was to gather data on how shoppers interact with your physical locations and provide robust tools to help you use that data in real world scenarios.

Smart carts and other solutions turn your shopping cart into a rolling computer system which comes with high costs. For most retailers the ROI cannot be justified.

Our system is designed to meet the needs of retailers who have a need for data on their shoppers and do not need the additional features of a smart cart.

Can’t I just track users who have our loyalty app installed?

In some cases this is possible but it depends on the user allowing you to track them via privacy settings and opting in to tracking.

Our solution allows you to track information on every cart even if the shopper is not a member of your loyalty program.

Do I need to buy new carts?

The indoor positioning system works with your existing cart inventory. We support multiple mounting styles for our advertising tags that allow us to facilitate a wide variety of cart designs.

What hardware is required for each cart?

A single advertising tag is installed on the handlebar of each cart on the left side of the handle.

How are the advertising tags powered?

Advertising tags are powered by disposable lithium ion batteries with a battery life of up to 2 years.

What type of warranty does the advertising tag have?

The advertisign tags are covered by a one-year replacement warranty again material and workmanship defects.

Batteries are consumable and are not covered under the warranty.

How are receivers mounted?

The receivers can be affixed to a drop ceiling, directly to ceiling trusses, or attached to drop poles to achieve the desired mounting height.

The number of hanging obstructions will determine your mounting height.

What type of power is required for the receivers?

Receivers are powered over a POE (power over ethernet) cable. The single connection provides power to the device and facilitates network communications.

How many receivers are required in each location?

Our sales and technical teams will work with you to cost-effective and reliable store configuration.

Receivers are positioned to obtain optimal data while considering obstructions and sources of interference for the beacon signals.

Our sales and technical teams will work with you to cost-effective and reliable store configuration.

What type of warranty does the receiver have?

The receivers are covered by a one-year replacement warranty again material and workmanship defects.

How are the receivers installed?

Receivers can be installed by your facilities team or by one of our installation partners.

Software configuration is performed by our technical team as part of our onboarding service.

Can the system communicate with other systems in the store?

Our system can send messages based on specific triggers to systems such as loyalty programs, facilities management systems, and communications systems.

Messages are transmitted to any system that can accept Json data to a Web API.

Do you need access to our network?

The receivers and all equipment operate on an isolated wired network providing greater security.

The system uses dedicated switches, and the compute server should be isolated from your main network.

When communicating with the cloud we can operate over a VLAN or in most cases a dedicated internet connection for our system is installed to separate the large amounts of data we are capable of transmitting from your essential systems.

Can I see data on a specific shopper?

By integrating transaction data from your loyalty program, we can show the actual purchases made as a result of the trip.

Can I be notified if a cart is abandoned in the store?

The system can be configured to trigger a notification if a cart has not moved for a specific period of time and it is not located in a designated corral location.

If this alert is triggered your staff can investigate the situation and restock the cart items if necessary.

Can the data be exported?

Data can be exported to the cloud by using our data connectors.

This data may be sent to an API, blob storage, or to a data warehouse.

How do I see data for multiple stores?

If you require aggregated data from multiple locations we will send the data from each store to a centralized data warehouse using your existing cloud provider or centralized IT infrastructure.

If you need assistance creating a data warehouse or help with data analysis our technical team can help provide you with a solution.

Can I build my own reports?

In addition to our standard reporting and dashboards we provide a report and dashboard designer allowing you to report on the most important metrics for your business.

Reports and dashboards can be exported for use in other locations.

What type of security is included in the software?

We use an OAuth compliant authentication system allowing you to use single sign on to our systems with credentials your users already have.

A permissions system allows for granular control of the data that a user can see and the actions a user can take.